Are you passionate about communication & projects?
We have an exciting opportunity for a Communications & Project Coordinator in our Operations Team based at our Support Centre in Kuilsriver.

The successful candidate will play a key role in supporting the execution of our operational strategy by coordinating operational communications and trade-related project activities. This role ensures clear, accurate, and timely communication, tracks project delivery against objectives, and facilitates effective cross‑functional collaboration to drive operational alignment and performance.

If you have a natural flair for communication, enjoy working on projects, and thrive in a dynamic operational environment, this could be the perfect role for you.

Key responsibilities:

1. Operations Communications

• Coordinating comms content into structured folders using templates

  • Gather, filter and organize requests

• Weekly summary of all comms to stores – Comms Roster/Tracker

  • Maintain and update a weekly comms activity tracker, similar to a promo grid

• Assistance with governing system / platforms

  • In alignment with line manager

• Ensure data is stored on the relevant platforms and is readily available

  • (Synergy platform housekeeping: content integrity / version-controlled publications / cleanup of obsolete content / systems migration – Vima/ Fusion etc)

• Build and maintain positive working relationships with stakeholders / collaboration (Support Centre & Field).

• Collecting and organising data for Postmortem feedback presentations (Festive, Black Friday, BTS, ad hoc on request)

2. Project Coordination

• Effectively coordinating the roll out of Operations / Merch Projects to stores within specified time frames

  • Footprint of 1000 stores, communicating at store level

• Plan, Organise, Monitor (Reporting on progress), Communication & Follow-ups

  • Plan rollouts of projects and coordinate process flow/ surveys when needed/ as per agreed time frames within budget/ communication & alignment with stakeholders/ as per agreed time frames.

• Admin Support

  • Job cards, handling of queries, snags & invoices relating to project rollouts

What we’re looking for:

Knowledge & Expertise:

• Knowledge of retail best practice communications principles, techniques and trends

• Project Management

• Commercial thinking

• Proficiency in Microsoft suite, Share Point, Power Apps

• Proficiency in data governance processes and practices

Skills & Competencies:

• Project Management skills

• Computer skills

• Microsoft Office (Excel on Intermediate/advanced level)

• Planning, organizing and controlling skills

• Strong communication skills

• Reporting skills

• Strong negotiation skills with the ability to interpret data (data driven decision making) which leads to proactive actions driving efficiencies

• Strong analytical and attention to detail skills to see patterns

• Conflict resolution skills

• Highly detail-orientated and accurate

• A strong sense of customer focus

• Problem solving skills

• Influence & build relationships

• Work with diverse teams as well as work independently

• Simplify processes

• Be proactive and use one’s own initiative

Qualifications & Experience

Essential:

• A Grade 12 Certificate/Matric

• A National Diploma or Degree in Business/ Retail/ Project Management or Business Administration

• Minimum of 3-4 years working experience within a Retail Chain environment working with stores, store operations, etc.

• Minimum of 2-3 years should be Project Management or Coordination role

At Ackermans, we’re committed to an inclusive and fair workplace where everyone feels respected and valued. We believe diverse perspectives inspire innovation and invite individuals from all backgrounds to grow with us.