Be the catalyst for systems excellence! Using your hands‑on experience with buying systems like PLM (with Centric experience being a strong advantage), you’ll equip internal and external partners with the training, tools, and support they need to embrace the Ackermans Buying Strategy and Critical Path. This role drives best‑practice adoption and helps teams work smarter, faster, and more confidently across the business.

KEY RESPONSIBILITIES

Systems Training

• Act as the primary trainer for all Buying related systems across Buying, Buying Support, Product Technology and Trend & Design.

• Develop, maintain and deliver structured training programmes for all systems used within the buying function.

• Provide ongoing support and refresher training to ensure teams use systems effectively and consistently.

• Coordinate training workshops across internal and external users using various training platforms.

• Train new and existing team members

New Starter Inductions

• Lead the induction process for all new starters within Buying and Buying Support.

• Ensure new employees receive structured onboarding covering systems, processes and ways of working.

Develop Training Materials

• Develop and maintain training manuals, guides and induction material for buying systems and processes.

• Keep training documentation updated and aligned with current business processes.

• Identify training gaps and opportunities to strengthen team capability.

• Support consistent adoption of best practices across the business.

Support Change Management

• Support users through changes in process or system functionality.

• Provide continuous support after training to ensure adoption of changes.

EXPERIENCE REQUIRED

Essential:

• 2-3 years Buying experience within a retail clothing environment or similar

Preferred:

• Previous experience working with a buying system / PLM - experience with Centric PLM is highly advantageous.

• Exposure to training and/or facilitation

QUALIFICATIONS REQUIRED

Essential:

• A Grade 12 Certificate/Matric

• A relevant degree /qualification in Fashion, Textile Design /Clothing Production/ Product Development /Merchandising, or a related field

JOB RELATED KNOWLEDGE & SKILLS REQUIRED

KNOWLEDGE required:

• Knowledge of the retail merchandise cycle with regards to Buying

• Knowledge of buying principles & strategies

• Strong understanding of retail work flows, buying process and best practices

• Understanding and exposure to Buying systems / PLM

SKILLS required:

• Strong ability to train, guide, and support users on systems and tools.

• Excellent written and verbal communication skills in English, with the ability to engage confidently at all levels.

• Solid merchant skills and a strong commercial mindset.

• Proficiency in Microsoft 365.

• Outstanding interpersonal skills

• Exceptional planning, organising, and time‑management capabilities.

• Strong networking skills and the resourcefulness to find solutions and support users effectively.

• Ability to build effective working relationships and provide consistent, high‑quality support to system users.

• The confidence to be assertive when required.

• Ability to support and drive change through effective user training and communication.

• Skilled in writing, structuring, and scripting training material / guidelines

• Ability to work both independently and as an effective team player.