We’re seeking a dynamic Account Manager to manage and provide oversite of the instore Lay By payment type process (current and future initiatives), identify and rollout new instore payment options, manage the Capfin account and provide support for new developments within the Financial Services team.

KEY RESPONSIBILITIES:

1. Manage / oversite of the instore Lay By customer journey, including development of enhancements / improvements, as well as the growth and profitability (Finalisation rate) of the payment type.

• Campaign management – growth and contract finalization
• LB Intervention model review and update
• Ops support for changes to processes
• Additional payment channels
• Current systems environment review
• LB Incident SOP compliance

2. Manage / Provide support on relevant new developments / projects within the Financial Service team (including new payment solutions for instore)

• Align projects / new development to overall strategy
• Understand requirements
• Alignment between teams
• Formulate timelines & Budget requirement
• Implementation / delivery per plans

3. CAPFIN Account Management

• Act as key liaison between Ackermans and Capfin
• Drive Capfin sales and conversion performance
• Ensure in-store and digital operational readiness
• Align marketing and customer experience initiatives
• Provide regular reporting and insight

4.  Relationships

• Build and maintain effective relationships with internal and external (supplier) relationships.
• SLAs are adhered to with no deviations.
• Negotiate favorable contracts with service providers and other business
  
• Be assertive and drive delivery of results

JOB RELATED KNOWLEDGE AND SKILLS REQUIRED

Knowledge:

• An excellent comprehension of the Commercial Customer behaviour and principles and the application to the Ackermans customer segment,
• An understanding of Value retailing,
• A practical grasp of the South African market would be advantageous,
  
• An understanding of product development life cycle,
  
• Solid understanding of IT systems,
• Understanding of project management principles preferred.

Skills:

• Advanced Microsoft Excel and PowerPoint skills
  
• Negotiation Skills
  
• Strong verbal and written communication skills
  
• The ability to:
  
• work well under pressure and under tight deadlines.
  
• Prioritizes relevant information into an actionable plan.
• develop, monitor and maintain various processes and procedures simultaneously.
• drive execution, foster innovation, focus on delivery, collaborate with others and to solve problems.

QUALIFICATIONS:

• A relevant Business/Commercial Degree or Diploma

EXPERIENCE:

• 3 - 5 years experience in a Financial services / Commercial environment, preferably with exposure to key account management.