An exciting and challenging opportunity has become available for a Training and Development Specialist, within our HR: Training team. Based at our Regional Offices in Centurion.

We are looking for a resilient, efficient and influential individual with retail experience. This individual will be involved in executing the training plan for Ackermans Operations to ensure value-add by transferring relevant skills and knowledge in order to equip our people with the aim to grow and develop the organisation.

QUALIFICATIONS required:

Essential:

• A formal diploma or degree in Human Resource management, Training or Industrial Psychology

KNOWLEDGE required:

• Knowledge of competency based training and the development of training courses
• Working knowledge of the latest Microsoft packages (Word, Excel, Power Point & Outlook) is an important requirement.
• Knowledge of instructional design concepts and methodologies

SKILLS required:

• Customer service focus both internally and externally and ensuring good interpersonal relationships
• Excellent language skills (verbal and written) in English, and ability to converse in a second official language would be a benefit
• Excellent presentation skills
• Accuracy in execution, attention to detail and reliability in meeting set deadlines and work with sense of urgency
• Be innovative and show initiative
• Good judgment together with strong problem-solving and decision-making abilities
• Exceptional planning, organising & time management skills
• The ability to:
• influence across various levels and functions within the business
• build and relationship with all relevant stakeholders (Operations and Training & Development team)
• communicate effectively at all levels both within, as well as outside the company
• be resilient, have tenacity and maintain high levels of drive and initiative under pressure

EXPERIENCE required:

• A minimum of 3 years relevant experience gained as Training and Development Practitioner within a retail environment
• Experience in competency based training and the ability to conduct and develop courses
  
• Experience in facilitation of learning event(s)
  

KEY RESPONSIBILITIES:

• To facilitate the transfer of skills and knowledge that is relevant to business needs within a given framework to enhance performance
• To effectively co-ordinate training activities for our Store employees to ensure the successful implementation of the Training Plan
• To develop relevant value-adding training material and workshops that will support business needs
• To collect, integrate and provide accurate and objective information to all relevant stakeholders
• To accurately assess skills, abilities and knowledge in order to determine competence.
• To effectively implement training business plans
• To evaluate training material and workshops on an on-going basis to ensure it is relevant, up-to-date and aligned with business needs
• Identification of changes in existing training material and ensure the update thereof
• Modification of existing material
• The monitoring of training results
• Recommendation of new training approaches, techniques and programmes